Lesson Learned

If there was a maintenance mistake to be made, I probably made it at least once—but only once. The good news is I took notes, so you don’t have to repeat them.

What we did

• Assessed all applications related to work and asset management across the business.

• Identified rationalization opportunities and priorities for retiring, consolidating, or modernizing tools.

• Defined a logical sequencing of digital investments and use cases to support maintenance, reliability, and asset management goals.

Impact

• Clarified which systems should stay, be replaced, or be retired.

• Established a prioritized digital investment roadmap tied to value and practicality.

• Helped leadership see a clear path to a modern, less burdensome digital landscape.

Key lessons learned

• It is critical to understand the full application landscape before investing in new tools.

• App rationalization is as much about organizational readiness and ownership as technology.

• A clear sequence of investments reduces change fatigue and increases success rates.

Case 1 – Oil and Gas Company (Repair & Maintenance optimization)

Problem
A major oil and gas company needed to reduce repair and maintenance costs while maintaining safety and reliability. Their R&M spending was significant but not clearly aligned to risk, asset criticality, or long‑term value.

What we did

• Led the R&M and Integrity stream as part of a broader optimization and integration program.

• Used risk‑based reliability assessments to focus on critical assets and refine maintenance strategies and PMs.

• Developed a roadmap that identified over $300M in net savings over 10 years, including $41M in R&M savings.

Impact

• Identified substantial R&M savings while strengthening maintenance strategies.

• Improved workforce planning and use of planning and scheduling capabilities.

• Created a clear, value‑based roadmap for R&M and integrity improvements.

Key lessons learned

• Significant savings are possible when R&M is aligned to risk and asset criticality.

• R&M optimization works best when integrity, operations, and maintenance collaborate.

• A quantified roadmap helps maintain support for changes over multiple years.

Case 2 – Mining Company (Digital Footprint & Roadmap)

Problem
A large mining company had a complex, fragmented digital footprint across multiple geographies and mine types, with overlapping applications, technical debt, and no clear roadmap for modernizing maintenance, reliability, and asset management.

Case 3 – Power Utility (Asset Management Reorganization and Digital Readiness)

Problem
A large power utility was reorganizing its asset management function and preparing for a new digital core. Teams, processes, and applications had evolved separately resulting in overlapping tools, unclear roles, and inconsistent asset management practices.

What we did

• Helped merge asset management responsibilities from generation, transmission, and distribution into a single corporate team.

• Defined an end‑to‑end asset management process and clarified core functions and responsibilities.

• Assessed work and asset management applications and developed a digital readiness plan to support a single integrated digital core.

Impact

• Created a clearer, centralized asset management operating model.

• Identified which applications should be part of the future digital core.

• Aligned asset management needs with the organization’s broader cloud and digital ambitions.

Key lessons learned

• Organization design and digital core planning must be done together, not in isolation.

• Clear asset management roles and processes are essential before technology changes.

• Cross‑functional alignment early in the process reduces resistance later.